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Policies / Disclaimers & FAQs

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Disclaimers 

  • We cannot move furniture, but we will try to reach any visible places either by hand or with an extension duster. Cleaners are not allowed to step higher than a 2 step step-stool.
  •  We cannot guarantee the results of mini-blind cleaning. Excessive build up may require an additional charge.
  • Please allow for some dust resettlement after we leave, we try to limit the dust in the air but cannot prevent this entirely.
  • Cleanings are by appointment only. If we are unable to gain access to the home or are turned away at the time of cleaning, there is a $50 fee.
  • Our cleaners will always do a walk through to determine if there is any damage prior to cleaning. They will report it to the owners as soon as possible (if present) and notify the office immediately.   At this time the management team will contact the owners.

  • Our cleaners have the rights to leave a home if they feel uncomfortable with the persons present. Female cleaner(s) and only the man of the house is home, or a male cleaner and only the lady of the house is present. The management team will either come in ourselves or we will reschedule your cleaning as soon as possible. We appreciate your cooperation and understanding.


Our Policies and FAQ's


When will your cleaning associates arrive to clean?

Our team members clean during regular business hours - each home or business is assigned a time during the day for cleaning. Our team members do their very best to stick as closely to those start times as possible.

However, the arrival time may vary slightly due to things such as traffic, or if our team members find they need to spend a little longer at a home to handle a special request.


If you require a definite starting time for our team members, our office would be more than happy to talk about possible solutions such as making your scheduled cleaning the first appointment of the day.


What about 'Green' Products? Do you use them?

Green cleaning is a broad and often misunderstood term used today to include any number of products and cleaning methods used by cleaning companies with the goal of reducing the impact on our environment while supporting ecologically safe and healthy homes.


While the use of these products is desirable, truly organic 'green' chemicals, unlike disinfectants, do not kill many harmful bacteria. Our approach is to work in a responsible way towards adding increasingly 'green' products to our overall chemical program if appropriate.


Is there anything I should do before you arrive to clean?

Nice of you to ask - yes, it can help our team members if you pick up or put away any clothes, children's toys or other items before we arrive. It is also appreciated if you could make sure your pet is safe and secure before our cleaning associates come to clean. 


What if I can't be home when your team members arrive to clean?

No problem, this is very common. That's why many of our clients decide to provide us with a key and a code if they have an alarm system for their home. All keys are securely marked and controlled to maintain your safety and security. 

This arrangement works very well and allows us to access your home to clean at the appropriate day and time. If you do not provide us a key, and you are not home to let our team members in at their scheduled cleaning time, a lock-out charge may be applied.


What if I need to reschedule or skip my regular cleaning?

Again, no problem! We realize that life gets busy and sometimes things happen requiring you to move things around. We ask that you please let us know at least 24 hrs. in advance, so we can change our team member's schedules or arrange for an alternative time and date for your cleaning.


What about holidays?

We'll call well in advance of any those nationally recognized holidays to arrange for a better day and time. Speaking of the holidays, be sure to let us know if you are ever in need of extra cleaning in advance of family get togethers, dinner parties, etc. - we're here to help.


How does Me n My Bucket LLC make sure things go right?

Delivering high-quality, worry-free cleaning services depends a great deal on the cleaning service's ability to send out only properly trained cleaning personnel who receive regular inspections and direction from managers.


At Me n My Bucket LLC, all of our team members and supervisors are trained and experienced in using the latest, safest and most effective methods for cleaning homes - like yours!


Who will Me n My Bucket LLC send to clean my home?

Our team members are trained to always be professionals - for example, our members will never eat, drink, smoke or use any of your electrical appliances such as radio or tv while in your home.


Will Me n My Bucket LLC send the same team members each visit?

We always try to clean your home using the same cleaning associates each time, unless due to sickness or other emergency, we are unable to do so.

We want you to feel confident in our team members and they are eager to deliver a custom cleaning for your home as quickly as possible.


What if something is damaged while my home is being cleaned?

Please keep in mind that accidents do sometimes happen. We make every attempt to treat your home with the utmost of care and caution. If, however, we break something we will leave the item and a note for you. We will make arrangements to replace the item or to pay for it. Please note - if you have items that are of extreme value, either sentimental or monetary, we would prefer not to clean these items. Also, we cannot be responsible for items that are previously broken to our cleaning or are not fastened in a proper way. 


Important Notes:

Personnel supplied by Me n My Bucket LLC are deemed employees of Me n My Bucket LLC and will not, for any purpose, be considered employees or agents of the customer.

Me n My Bucket LLC is an equal opportunity employer. All necessary employment forms will be maintained by our office as required by law.

Guarantee

Me n My Bucket LLC is committed to delivering a cleaning service program of the highest quality and reliability. We offer responsive customer service and a number of additional cleaning services to be your one-stop source for home-cleaning services.


We bring together the best people, most effective methods, highest quality supplies and latest equipment to deliver on this commitment.


100% Satisfaction Guarantee

If after we clean, you notice a mistake, or simply anything you believe does not meet the standards for

exceptional quality we promised, just let us know within 24 hrs. and we'll come out and re-clean it for free.

Our #1 job is getting and keeping you delighted!