POLICIES & FAQ's

 Our team members clean during regular business hours - each home or business is assigned a time during the day for cleaning. Our team members do their very best to stick as closely to those start times as possible.However, the arrival time may vary slightly due to things such as traffic, or if our team members find they need to spend a little longer at a home to handle a special request.
If you require a definite starting time for our team members, our office would be more than happy to talk about possible solutions such as making your scheduled cleaning the first appointment of the day.
 

Green cleaning is a broad and often misunderstood term used today to include any number of products and cleaning methods used by cleaning companies with the goal of reducing the impact on our environment while supporting ecologically safe and healthy homes.

While the use of these products is desirable, truly organic 'green' chemicals, unlike disinfectants, do not kill many harmful bacteria. Our approach is to work in a responsible way towards adding increasingly 'green' products to our overall chemical program if appropriate. 

Nice of you to ask - yes, it can help our team members if you pick up or put away any clothes, children's toys or other items before we arrive. It is also appreciated if you could make sure your pet is safe and secure before our cleaning associates come to clean. 

 
No problem, this is very common. That's why many of our clients decide to provide us with a key and a code if they have an alarm system for their home. All keys are securely marked and controlled to maintain your safety and security. This arrangement works very well and allows us to access your home to clean at the appropriate day and time. If you do not provide us a key, and you are not home to let our team members in at their scheduled cleaning time, a lock-out charge may be applied. 

 Again, no problem! We realize that life gets busy and sometimes things happen requiring you to move things around. We ask that you please let us know, by calling us, at least 24 hrs. in advance, so we can change our team member's schedules or arrange for an alternative time and date for your cleaning. 

 We'll call well in advance of any those nationally recognized holidays to arrange for a better day and time. Speaking of the holidays, be sure to let us know if you are ever in need of extra cleaning in advance of family get togethers, dinner parties, etc. - we're here to help. 

Delivering high-quality, worry-free cleaning services depends a great deal on the cleaning service's ability to send out only properly trained cleaning personnel who receive regular inspections and direction from managers.

At Me n My Bucket LLC, all of our team members and supervisors are trained and experienced in using the latest, safest and most effective methods for cleaning homes - like yours! 

 Our team members are trained to always be professionals - for example, our members will never eat, drink, smoke or use any of your electrical appliances such as radio or tv while in your home. 

 We always try to clean your home using the same cleaning associates each time, unless due to sickness or other emergency, we are unable to do so.We want you to feel confident in our team members and they are eager to deliver a custom cleaning for your home as quickly as possible.
 

Please keep in mind that accidents do sometimes happen. We make every attempt to treat your home with the utmost of care and caution. If, however, we break something we will leave the item and a note for you. We will make arrangements to replace the item or to pay for it. Please note - if you have items that are of extreme value, either sentimental or monetary, we would prefer not to clean these items. Also, we cannot be responsible for items that are previously broken to our cleaning or are not fastened in a proper way.  

 Personnel supplied by Me n My Bucket LLC are deemed employees of Me n My Bucket LLC and will not, for any purpose, be considered employees or agents of the customer.Me n My Bucket LLC is an equal opportunity employer. All necessary employment forms will be maintained by our office as required by law.